Used to be, once upon a time, that when Zynga somehow messed up and negatively impacted one's game, CS not only would fix it for you without a hassle, but also typically gave some compensation.
Wow, has the pendulum ever swung the other way.
Now, when you have a problem, you only get access to Customer Service if you happen to have done whatever needs doing to trip the switch so that you will have it.
The suggestion is that only paying players have access - but the reality is that many paying players do not.
Now, we're supposed to use spam central and tell our Farmville problems to other players who can't do a blessed thing about them. The only response most posts get there is sorry, can't help you .... and/or hey, log in here and I'll steal your username and password (posts which Zynga mostly ignores and allows to remain now that they have a notice at the top telling all us really stupid people how to use the support site safely... i.e. not to get suckered into such lame spam attempts).
In any case, some of us - me included - do actually continue to have access to Zynga's CS agents. Unfortunately, they don't actually HAVE any any more. Now what they have are "Player Advocates" - and their role seems to be to piss off players by refusing to fix anything; refuse to refund the FC Zynga developers have, in their infinite stupidity, set the game to steal from players at every turn; and for added measure, call paying customers liars and cheats.
Even going through the BBB doesn't help - they just keep sending emails asking for more information until the BBB process expires and it tells you you just refused "their final offer" and no further action is required. Except, of course, that they don't actually MAKE any offers at all - they just keep asking for the same information you've given them over and over.
Whole thing is a joke.... Zynga is a company that is determined to fail and if you have any stock in them, you REALLY should sell.
There is no hope whatsoever for a company that is willing to lose a long standing loyal paying player by first stealing, then refusing to return 32 FC. For about $6 - even if I had bought it at full price, which I have not done since they started to steal FC from players every time I blink - they have lost my $10/month subscription plus whatever I would typically spend every time they offer a 40% off sale.... an average of about $50/month.
Wise business decision, eh?
Sell a product ... then steal it back... and when the customer complains, call her a liar and make her jump through stupid hoops for a couple of weeks then tell her again that she's a liar and a cheat and you're just fine without her business.
Hell of a business model you've got there, Zynga.
How many feet DO you have to shoot yourself in? Time for a new logo...a millipede, I think.
Showing posts with label respect. Show all posts
Showing posts with label respect. Show all posts
Saturday, August 10, 2013
Monday, June 3, 2013
Zynga avoids addressing problems yet again
Zynga slashes work force by a fifth, warns on bookings...
according to this article, Zynga has been struggling to retain players ...and because they can't, they are slashing their costs by letting 20% of their workforce go.
Such a crock, that.
Zynga has, for more than a year, been doing NOT ONE THING to retain players.
In fact, they have been basically kicking us in the arse and telling us not to let the door slam behind us on the way out.
In every game that I have every played of Zynga's, they persist in making the same errors over and over.
They have absolutely NO interest in listening to players or in understanding the reasons certain people play certain games and accommodating these various players.
And as of the last several months, they have trashed their one remaining strength area: customer service, adding it to the very long list of things that "we once did well but now can't be bothered."
People are NOT leaving Zynga's online games in favour of mobile games or multi-platform games the way Mr. Pincus would have the media and stockholders believe.
Mr. Pincus, apparently, also has no interest in actually paying attention to feedback from players.
We WANT to keep playing your games. A whole lot of us have invested a whole lot of time & money in our stupid farms or kitchens or frontiers or whatever... and we would like to keep right on playing.
But you've hired a whole bunch of developers that do not play the games and do not have respect for those who play the games they work on. And you've hired a whole bunch of managers, it seems, who also do not play the games and do not have respect for players. And hey, guess what? You've hired a bunch of customer service reps who do not play the games and do not have any respect for those who do...
surprise, surprise!! It doesn't work.
This, I believe, is the single biggest reason for Zynga's failure to thrive.
Used to be that the people that worked there played the games (and therefore, had respect for players).
Zynga got too big for their britches. They got rid of the people that loved the games, and replaced them with people that didn't even WANT to work for Zynga - they picked up a lot of their ~talent~ through takeovers and buyouts.... and they didn't bother to make sure that those people were adequately supervised, and they didn't bother to listen to any of their players any more cuz hey, if you don't have respect for us, why bother to listen?
Critical errors that all trace back to poor management, NOT to mobile/multi-platform games. Pincus should quit lying to himself and actually read some customer feedback once in awhile. And he should REALLY quit lying to the stockholders stuck with Zynga stock.
Although I really don't feel all THAT sorry for y'all, actually .... got to research and see what people who actually use the product are saying before you jump on those IPOs, guys!!! I could have told you it was a bad investment .... oh hey... I did, actually.
according to this article, Zynga has been struggling to retain players ...and because they can't, they are slashing their costs by letting 20% of their workforce go.
Such a crock, that.
Zynga has, for more than a year, been doing NOT ONE THING to retain players.
In fact, they have been basically kicking us in the arse and telling us not to let the door slam behind us on the way out.
In every game that I have every played of Zynga's, they persist in making the same errors over and over.
They have absolutely NO interest in listening to players or in understanding the reasons certain people play certain games and accommodating these various players.
And as of the last several months, they have trashed their one remaining strength area: customer service, adding it to the very long list of things that "we once did well but now can't be bothered."
People are NOT leaving Zynga's online games in favour of mobile games or multi-platform games the way Mr. Pincus would have the media and stockholders believe.
Mr. Pincus, apparently, also has no interest in actually paying attention to feedback from players.
We WANT to keep playing your games. A whole lot of us have invested a whole lot of time & money in our stupid farms or kitchens or frontiers or whatever... and we would like to keep right on playing.
But you've hired a whole bunch of developers that do not play the games and do not have respect for those who play the games they work on. And you've hired a whole bunch of managers, it seems, who also do not play the games and do not have respect for players. And hey, guess what? You've hired a bunch of customer service reps who do not play the games and do not have any respect for those who do...
surprise, surprise!! It doesn't work.
This, I believe, is the single biggest reason for Zynga's failure to thrive.
Used to be that the people that worked there played the games (and therefore, had respect for players).
Zynga got too big for their britches. They got rid of the people that loved the games, and replaced them with people that didn't even WANT to work for Zynga - they picked up a lot of their ~talent~ through takeovers and buyouts.... and they didn't bother to make sure that those people were adequately supervised, and they didn't bother to listen to any of their players any more cuz hey, if you don't have respect for us, why bother to listen?
Critical errors that all trace back to poor management, NOT to mobile/multi-platform games. Pincus should quit lying to himself and actually read some customer feedback once in awhile. And he should REALLY quit lying to the stockholders stuck with Zynga stock.
Although I really don't feel all THAT sorry for y'all, actually .... got to research and see what people who actually use the product are saying before you jump on those IPOs, guys!!! I could have told you it was a bad investment .... oh hey... I did, actually.
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